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Refund Policy

Customer satisfaction is very important to Xezo.com. Each item must pass our strict quality control process during manufacturing and prior to shipment to a customer. If you are not satisfied with your purchase, you may return it to Xezo.com within 30 days of ship date for a refund (the purchase price, minus shipping charges). A refund will be made within 10 business days from the date an item is received.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. The merchandise must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
"New and unused" means that there are no scratches, marks, or blemishes on the merchandise; there are no signs of wear on the product, and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Note on Return Policy: We do not sell used or refurbished merchandise. Therefore, if the watch you are returning shows the slightest sign of being worn--or has been resized or modified in anyway (such as removing bracelet links)--we cannot accept it and will not issue a refund.
Xezo.com is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms.
For your own protection, you may wish to insure the merchandise you are returning.
We also require that you use the "Signature Required" option, when returning any merchandise to us.

The merchandise must be returned to:

  Attn: refunds
  Xezo
  16107 Kensington Dr.
  #344
  Sugar Land, TX 77479
  U.S.A.